If you need to cancel your individual health insurance policy with UnitedHealthcare, UHC requires a written letter to process your cancellation request. Be sure to include the key details listed below to avoid delays or billing issues.
What to Include in Your Letter
Your cancellation letter should include the following information:
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Member (subscriber) Name
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Member (subscriber) ID
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Date of Birth
- A clear request to cancel your policy
(Include your desired cancellation effective date or a statement that you do not wish to renew the policy.) - Signature and date
Cancellation Letter
- You can download the cancellation form HERE
Where to Send the Letter
- Mail to address provided at the bottom of the letter
- Fax to number provided at the bottom of the letter
Note: Check your insurance card or the UnitedHealthcare website for the correct mailing address or fax number to submit your cancellation request. If you are unsure, you can also call the number on the back of your ID card to confirm where to send it.
Keep Proof of Your Request
Email a copy of any of the following to support@benefitbay.com:
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A copy of your cancellation letter
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Any mailing or fax receipts
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Screenshots or delivery confirmations (if available)
This documentation can be helpful if there are any billing issues or if you need to confirm that the policy was successfully canceled.
⚠️ Important Reminder
It’s essential to cancel your UHC policy before the next coverage period begins. If you delay:
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Your policy may stay active
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You may be billed for additional premiums
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Unpaid charges could be sent to collections, which can affect your credit
To avoid this, send your cancellation letter as soon as possible once you’ve decided to end your coverage.
If you have any questions, please email our team at support@benefitbay.com.