FAQs

Frequently asked Questions about your enrollment journey.

• What is benefitbay®?
• I am unable to shop for a plan. What do I do?
• Creating Your Password
• How do I know which health plan to select?
• Is benefitbay® my new insurance carrier or health plan?
• How do I find a provider or know if my provider is in-network?
• Can I change my plan after submitting?
• What is the difference between my previous Group Plan and my new benefitbay® ICHRA plan?
• Can I get vision and dental coverage through my ICHRA plan?
• How is my individual healthcare plan paid for?
• After I submit my plan selection, then what?
• Gender-affirming surgeries/Transgender-related care
• How do I schedule a meeting for enrollment assistance?
• Medicare Part B Payment and Autopay Using ARC Account
• Making a Payment & Setting up Autopay Using my benefitbay® ARC Account
• GLP-1 Medications
• How do I cancel my health insurance plan?
• How to Cancel Your UnitedHealthcare Policy
• How do I know if my provider is In-Network with the plan I am choosing?
• How to Check If Your Medication Is Covered — and What It Will Cost
• Shopping - Error - "Plan details are not complete. Please remove plan."
• COBRA Coverage while on ICHRA