Troubleshooting why you may not be able to shop for plans.
There are several factors that may prevent you from shopping for a plan upon logging into your benefitbay® account. For an optimal experience, it is recommended that you access your account from a computer rather than a mobile device.
- It is important to check that your enrollment period is currently active. You can only shop for a plan once this period has begun. Currently, there are no options available to shop or preview plans prior to this time.
- Please confirm that you have completed the ICHRA and HIPAA agreement forms. Shopping for a plan or waiving coverage cannot proceed until these forms are electronically signed.
- Your dependent(s) may not meet the necessary coverage criteria, or there could be inaccuracies in their data entry. Please verify that birthdates and relationships are correctly entered, as any discrepancies may hinder your ability to shop for plans.
Please also review our article, Your ICHRA Enrollment Journey, for additional resources and detailed instructions to access the platform and shop for a plan.
Should you continue to experience difficulties shopping for a plan after reviewing these suggestions, we encourage you to contact us at support@benefitbay.com for further assistance.