FAQs

Frequently asked Questions about your enrollment journey.

• What is benefitbay®?
• I am unable to shop for a plan. What do I do?
• Creating Your Password
• How do I know which health plan to select?
• Is benefitbay® my new insurance carrier or health plan?
• How do I know if my provider is in-network?
• Can I change my plan after submitting?
• What is the difference between my previous Group Plan and my new benefitbay® ICHRA plan?
• Can I get vision and dental coverage through my ICHRA plan?
• How is my individual healthcare plan paid for?
• After I submit my plan selection, then what?
• Gender-affirming surgeries/Transgender-related care
• How do I schedule a meeting for enrollment assistance?
• Medicare Part B Payment and Autopay Using ARC Account
• Making a Payment & Setting up Autopay Using my benefitbay® ARC Account