Congratulations! You are ready to onboard a new employer group. This article will provide you with a list of all the steps to complete between the initial yes and the beginning of the new group's open enrollment
Below are all of the actions that must be completed to onboard a new employer client. Click on any action item that is underlined to access the detailed article on how to complete that step.
Four Weeks Before Open Enrollment
- Define the contribution strategy through the modeling tool until you find a payment structure that's compliant and works for the employers needs
- Lock the model
- Finalize details
- Profile completion
- Upload Company Logo
- Upload Employer signature
- Determine enrollment paths
- ICHRA document signed
Three Weeks Before Open Enrollment
- Request banking from Customer Success Manager
- Agent communicates initial fund with employer
- ACH created & sent by benefitbay to primary employer contact
- Primary employer contact will DocuSign ACH
- Benefitbay finance team will draft initial funding
- ARC pre-funded minimum of 3 business days before OE
Make sure to allow your self at least 5-15 business days to get banking established and funded. It is easy for the onboarding process to get stalled at this step. The new groups ARC must be fully funded at least 3 business days before their open enrollment can start.
Two Weeks Before Open Enrollment
- Communication Strategy
- Schedule employee welcome emails to go out 1st day of OE
- Monitor employee open enrollment
- Benefitbay will send out reminder to employees 5 days before close of OE
- Benefitbay will close enrollment period & notify any 'not started' employees that they're waived by omission
Enrollment dates may not extend past the 12th of the month for the following months effective date (example: August 1st - 12th for Sept 1st effective date). You must take this criteria into consideration when planning to onboard a new group.